Masthash

#ProductManagement

Imminent Murphy
5 hours ago

Learn from your mistakes.

Adapt quickly.

Champion your team’s creativity.

Innovation thrives on resilience.

#ProductManagement

Mariusz
14 hours ago

Why Most Advanced Yet Acceptable Products win: MAYA dictates that the ideal design sits between solutions that are completely novel and entirely familiar. Be too novel and customers will tune you out. Be too familiar and customers will look right past you.

#ProductManagement #ProductDesign #Innovation #UXDesign

https://every.to/p/the-most-advanced-yet-acceptable-products-win

Jon Fazzaro
15 hours ago

The value of our work in software. Drew's first tattooing mistake. Brad's take on your "capacity problem." Is given/when/then in the wrong hands? The faith you may have misplaced. Was that a Steely Dan reference? Helicopter parenting, TDD, TCR, scaling, and (of course) microservices.

There's a little something here for everyone.

https://podcasters.spotify.com/pod/show/agile-for-agilists/episodes/Are-You-Overlooking-Agiles-Best-Kept-Secret--Unleash-the-Power-of-Learning-on-the-Fly-with-Jon-Fazzarro-e29qefe

#agile #podcast #software #softwareengineering #productmanagement #technicalagility

THE AGILE FOR AGILISTS PODCAST
Jon Fazzaro: Are you overlooking Agile's best kept secret? Unleash the Power of Learning on the Fly!
#S03E02
Mariusz
2 days ago

A team working within the framework of product bets needs to intentionally curate the data that informs its decisions. It’s not enough to ship ideas that seem good or get “validated” and then wait for your NPS scores or trailing indicators to reflect the impact.

https://uxdesign.cc/decision-provenance-is-a-requirement-for-two-way-door-decision-making-c24015c6b02a

#UXDesign #ProductDesign #ProductManagement

Product People
2 days ago

✨ FRESH on I Manage Products

Getting your first job as a product manager can seem impossible. Thankfully it's not! I share my advice on how to break into a career in product management.

#prodmgmt #ProductManagement #job #career

https://imanageproducts.com/getting-your-first-job-as-a-product-manager/

✨ FRESH on I Manage Products

Getting your first job as a product manager can seem impossible. Thankfully it's not! I share my advice on how to break into a career in product management.

#prodmgmt #ProductManagement #job #career

https://imanageproducts.com/getting-your-first-job-as-a-product-manager/

Sampath Pāṇini ®
2 days ago

I have a degree in engineering, and never worked a day in my life as an engineer.

The last SQL query I wrote was during the George W. Bush Administration.

I envisioned, manifested, and delivered working software products in enterprise organizations.

I am professional #generalist.

The best software engineers, architects, and leaders aren’t coding, but unblocking those around them.

It is an art and science. From a #ProductManagement perspective, this is a Bad Take™

https://www.theatlantic.com/technology/archive/2023/09/computer-science-degree-value-generative-ai-age/675452/

Imminent Murphy
3 days ago

Addressing hard problems is like building a puzzle.

Each piece represents a new insight, a new step towards a possible solution.

Embrace the puzzle. The picture will become clearer.

#ProductManagement

Sampath Pāṇini ®
3 days ago

Spent Monday afternoon at the mechanic, and came across the Iron Laws of Quality™.

The project management triangle (i.e. triple constraint, iron triangle, or project triangle) is a model of the constraints for projects.

It has been used since at least the 1950s.

These are the iron laws under which consultants, product managers, and founders operate and others desperately wish didn’t exist.

#ProductManagement #DataGovernance #ProjectManagement

WE OFFER 3 KINDS OF SERVICES 
GOOD • CHEAP • FAST
BUT YOU CAN PICK ONLY TWO

GOOD & CHEAP: WON'T BE FAST
FAST & GOOD: WON'T BE CHEAP
CHEAP & FAST: WONT BE GOOD
ProdPad
4 days ago

🌟 Hear what the buzz is all about! Our new ProdPad AI is making waves on Product Hunt. Dive into the reviews and discover why everyone's talking! 💬 #ProductHunt #Productmanagement https://www.producthunt.com/posts/prodpad-ai

Imminent Murphy
4 days ago

Hard conversations with customers foster a culture of continuous improvement within your team.

They challenge assumptions and force #ProductManagement to confront the limitations of their thinking and their solutions.

This often leads to creative problem-solving and innovative product enhancements.

Product People
4 days ago

PRODUCTHEAD: Training wheels and learned helplessness

This week’s #ProductManagement newsletter lovingly curated by Jock Busuttil (@jock) features Teresa M. Amabile & Steven J. Kramer, John Cutler, Kevin Aguesseau and Sebastian Straube

#prodmgmt

https://imanageproducts.com/producthead-training-wheels-and-learned-helplessness/

PRODUCTHEAD: Training wheels and learned helplessness

This week’s #ProductManagement newsletter lovingly curated by Jock Busuttil (@jock) features Teresa M. Amabile & Steven J. Kramer, John Cutler, Kevin Aguesseau and Sebastian Straube

#prodmgmt

https://imanageproducts.com/producthead-training-wheels-and-learned-helplessness/

Sampath Pāṇini ®
5 days ago

Pre American Enlightenment, the product of societal norms, infrastructure, markets, and laws meant existence under monarchies, totalitarians and fascists was not great.

That's why the hard fork of USA: the Product was a game-changer, an experiment in real-time FAFO:

https://open.substack.com/pub/paninid/p/cybergrunge-first-principles?r=4hxgy&utm_medium=ios&utm_campaign=post

#democracy #Enlightenment #Renaissance #Paganism #FirstPrinciples #ProductManagement #ecosystems #SystemsThinking

🎯 The worst question a Product Manager can ask after a sprint is How do I accept this? Always aim for crystal-clear acceptance criteria. Lack of clarity can cost more than you think! 💡 #ProductManagement #DoneIsDone

Sampath Pāṇini ®
1 week ago

This thought process of sense-making from @ben is Step 0 for #ProductManagement teams considering #GenerativeAI:

To chase away the Merchants of Woo™, I suggest getting a transparent and sensible answer to this question in Step 0.

https://werd.io/2023/ai-is-not-a-paradigm-shift-but-it-could-be

Goose asking: “what dataset is this trained on”
Chasing away someone, the Goose shouts: “WHAT DATASET IS THIS TRAINED ON MOTHERF-“
Imminent Murphy
1 week ago

Hard conversations are also essential for uncovering pain points that might not be evident through other feedback channels.

Customers may be experiencing issues or frustrations that they haven’t been able to convey clearly.

Candid discussions reveal these hidden challenges.

#ProductManagement

Kate Leto
1 week ago

If you want to enhance your leadership toolkit, I'd really recommend my new e-course, "Essential Coaching Skills for Product Leaders". As someone with over 25 years of product experience, I've designed this course to be a game-changer for you.

This intensive five-week journey will provide you with invaluable coaching skills that will set you apart in the world of #productleadership.

Sign up today. #ProductManagement #ProfessionalDevelopment
https://www.kateleto.com/courses/essential-coaching-skills-for-product-leaders#how-will-we-work

VXL
1 week ago

How do you manage to reconcile the requirements of #SEO experts, #a11y experts, #UX experts and marketing ? Do you have a process and is it a case by case compromise ? Or lock them in a room until they agree ? #productmanagement

lkngrrr
1 week ago

@twostraws Between the pre-pre-order mess and this, the good news is that a #ProductManagement job is probably going to open up at #Apple soon.

Sampath Pāṇini ®
1 week ago

This tracks

#ProductManagement

Indeed.com-sourced percentage change in tech job postings in the U.S. from 2021 100% baseline through 2023.

2022 peaks:
Software engineering: +296%
UX research: +279%
UX design: +224%
Product management: +220%

2023 valley:
Software engineering: 91%
UX research: 75%
UX design: 65%
Product management: 66%

Expectation Types to Manage — Four main expectations to manage: Timeline, Scope, Quality, and Cost. Don't underestimate any of them; they're all interconnected and equally important. #ProductManagement #Delivery

Andy Nortrup :cascadia: 🌳
1 week ago

This might be the most succinct articulation of Product Ops that I've seen "maintainers of the Value Stream Network"

#PrdMgmt #PrdOps #ProductManagement #ProductOps

Imminent Murphy
1 week ago

"”I may not have gone where I intended to go, but I think I have ended up where I needed to be.”
-Douglas Adams, The Long Dark Tea-Time of the Soul"

A successful product manager is a master of adaptability and a champion of flexibility.

Keep your eyes on the product goal and adjust the course as needed.

Pivot. Pivot. Pivot.

#ProductManagement

Kate Leto
1 week ago

Hiring great people can transform a team or a business - but it can take time. A Role Canvas activity can help to create complete clarity about the role you are hiring for before you get to the interview stage - check out my free to download Role Canvas and try it out. https://www.kateleto.com/tools-and-practices #productmanagement #rolecanvas

Sampath Pāṇini ®
1 week ago

@misc @noturtlesoup17 @JessTheUnstill
This aligns with the #ProductManagement strategy of being *the* place for #AntiNormie users to manifest their issues (for a fee, even better!), and also further dismisses the pretense of being ad-supported: https://open.substack.com/pub/paninid/p/pithy-branded-content?r=4hxgy&utm_medium=ios&utm_campaign=post

Imminent Murphy
2 weeks ago

As a product manager, my mantra is simple:

Hard problems are the heart of progress.

They push us to think differently and collaborate deeply.

As Marcus Aurelius said best, the obstacle becomes the way.

#ProductManagement

Product People
2 weeks ago

PRODUCTHEAD: Is there a standard product development life cycle?

This week’s #ProductManagement newsletter lovingly curated by Jock Busuttil (@jock) features Janna Bastow and Government Digital Service

#prodmgmt #ProductLifeCycle #LifeCycle

https://imanageproducts.com/producthead-is-there-a-standard-product-development-life-cycle/

PRODUCTHEAD: Is there a standard product development life cycle?

This week’s #ProductManagement newsletter lovingly curated by Jock Busuttil (@jock) features Janna Bastow and Government Digital Service

#prodmgmt #ProductLifeCycle #LifeCycle

https://imanageproducts.com/producthead-is-there-a-standard-product-development-life-cycle/

Sampath Pāṇini ®
2 weeks ago

“decentralized communication: the more teams who have issues develop a line of sight into the teams who cause issues, the feedback loop shortens and all sides gain deeper clarity into how #LocallyOptimalChoices affect their peers.”

- Chad Sanderson

https://www.linkedin.com/posts/chad-sanderson_dataengineering-activity-7109208684366336000-Yt2T?utm_source=share&utm_medium=member_ios

#data #engineering #DataGovernance #teams #producers #consumers #ProductManagement

Sampath Pāṇini ®
2 weeks ago

“However, AlixPartners warned that neither layoffs nor AI will be sufficient to ensure long-term profitability.

“Companies should instead adopt a ‘transformational operational change,’ the consulting firm said.

“Building focused and structured collaboration among all key facets of your business is critical during leaner times”

https://www.cfodive.com/news/more-tech-sector-layoffs-coming-alixpartners/692644/

#layoffs #EmployeeEngagement #collaboration #business #ProductManagement

Sampath Pāṇini ®
2 weeks ago

Deion Sanders has demonstrated wildly effective #ProductManagement in #CollegeFootball over the course of only two sprints.

Sampath Pāṇini ®
2 weeks ago

This call by @TNLNYC is directionally accurate:

Constructive visions for the future are exactly what effective #ProductManagement is supposed to be:

- have a vision
- persuade people to give their time, money and energy
- distort the current reality field into manifesting the future vision

https://mastodon.social/@TNLNYC/111043178231354103

Tyrone Slothrop
2 weeks ago

In product development, it´s probably a sign of maturity when you get to the stage where the engineers start worrying about the costs, and the accountants start worrying about the tech.

#ProductManagement

Imminent Murphy
2 weeks ago

Time evaporates when you’re managing products.

What’s one critical time management tool?

A well-structured calendar.

Remember to block time for focused work and creative brainstorming along with the crush of other meetings during your week.

#ProductManagement

Mathieu Dhondt
2 weeks ago

Doing more research into the Kano model. The Reverse category is more interesting than you'd think. Not only does it tell you what people don't like about your (planned) product, deeper analysis also shows what to do about it.

I've written the details down at https://kanomodel.substack.com/p/the-under-utilization-of-the-reverse

#kano #product #productmanagement

Sampath Pāṇini ®
2 weeks ago

@patrickcmiller
#DataGovernance in #ProductManagement went from being super-nerdy to front-page news.

Zack Katz
2 weeks ago

This is gonna be a good talk! Watch live: "How Customer Feedback Loops Benefit your Bottom Line and How to Implement Them"

https://www.youtube.com/watch?v=Fz3wuo7Dr1U

#WPProductTalk #Customers #Business #Product #ProductManagement

lkngrrr
2 weeks ago

Sometimes technical #ProductManagement is all about managing engineer feelings.

Here, sit down with me. Let’s take a deep breath from our bellies. Have a sip of this ice water. Now let’s use our words and tell me what you’re feeling.

Why do you feel that way?

What would make you feel differently?

Is it okay if I go talk to [other engineering group] about this?

For me product management, fighting for social justice, and mutual aid are all fundamentally the same practice, at least when done right.

All three are a constant "no" in the face of the tyranny of low expectations.

All three are a refusal to settle for the voices who insist we must just put up with the obviously inadequate and obviously changeable world as it is.

All three seek to bring relief to those most in need even in the smallest of ways, while never forgetting the much larger end goals of full relief.

All three are a discipline of hope.

This question could be written about any of the three:

"sure we could improve things slightly but what if we just counted on institutional inertia and the individual human capacity to adapt to misery such that all hopeful possibilities died unimagined and the hearts of our young hardened into something resembling the stones of peaches" - Pat Blanchfield

#Sofware #ProductManagement #Cybersecurity #EmbarrassmentDrivenProductManagement

Image by MPMPix from Pixabay
A long fluffly white sheep on a rocky green hillside defiantly stares down the camera.
Sampath Pāṇini ®
2 weeks ago

@AlexJimenez
From a “horizontal” #ProductManagement perspective on user systems, #ConversationalAI without #EmbeddedFinance seems like a partial solution.

lkngrrr
2 weeks ago

Nothing like an #Apple event to make you feel like an early hominid of a Product person.

#ProductManagement

Jon Fazzaro
2 weeks ago

"If you can't even articulate why the old system is bad, how do you know that the new system is going to fix it?"

https://skamille.medium.com/avoiding-the-rewrite-trap-b1283b8dd39e #technicaldebt #productmanagement

Imminent Murphy
2 weeks ago

Challenges are your constant companions in product management.

Don’t try to avoid them. Face them head-on - with the right mix of data-driven strategies and courage.

Your goal is to keep learning, adapting, and leading your product towards success.

#ProductManagement

Sampath Pāṇini ®
3 weeks ago

When it comes to #GenerativeAI, to avoid poisoning the goodwill of customers, employees, and investors, #ProductManagement leaders should be introspective and find out how wicked are the strategy and culture problems related to #DataGovernance.

https://paninid.substack.com/p/ground-truth-and-gut-check

Midjourney prompt: ground-truth and gut-check
Sampath Pāṇini ®
3 weeks ago

@CyberneticForests @haploc @jbaert
The lack of strategic investment (and attention) in governance, quality, and stewardship is a holdover from Big Data and data science hype cycles: https://open.substack.com/pub/paninid/p/stop-envangelizing-generative-ai?r=4hxgy&utm_medium=ios&utm_campaign=post

#DataGovernance #ProductManagement

Mariusz
3 weeks ago

In companies, this kind of three-dimensional chess and "optimization mindset" becomes the norm, so balls are always dropping. When balls are always dropping, there's a culture of not catching. Instead, leadership rewards teams for throwing new balls into the air and even more impressive attempts at juggling.

#Leadership #ProductManagement

https://cutlefish.substack.com/p/tbm-238-spinning-plates

Sampath Pāṇini ®
3 weeks ago

@jalefkowit
My questions:

Did #ProductManagement leadership staff a “red-team” before go-live?
Does leadership know what “prompt injection” means”
Who is the funded, named, and upskilled data steward curating training libraries?

Inquiring minds want to know.

Sampath Pāṇini ®
3 weeks ago

@ai6yr @mjausson
I remember reading posts from 6 months ago about how regulated ecosystems were not implementing AI due to the hallucinatory nature of large language models with real-world adverse outcomes.

From a #ProductManagement perspective, I have so many #DataGovernance and #SystemsThinking-related questions: https://www.linkedin.com/pulse/stop-evangelizing-generative-ai-without-data-sam-panini?utm_source=share&utm_medium=member_ios&utm_campaign=share_via

Pavel A. Samsonov
3 weeks ago

There is a contradiction at the heart of lowercase-a #agile - it wants to simultaneously deliver value (be right) and learn (be wrong). As a result of trying to do both, it often succeeds at neither.

The remedy is to untangle discovery from delivery - with #UX methods that are more effective at managing rapid feedback loops.

#UserResearch #ProductManagement

https://spavel.medium.com/successful-iteration-requires-going-beyond-agile-81ef0bc80798

Pavel A. Samsonov
3 weeks ago

When users go to your website, they want to browse it*. All features that compete with that goal (welcome tours, chatbot widgets, FAQ pages, content carousels) degrade the browsing experience.

Fix your website's navigation and content, rather than relying on poor bandaid solutions.

--
* yes, strictly speaking they have a *goal* in mind, but their mental model is that browsing the website will achieve that goal for them

#UXDesign #UserExperience #ProductManagement

David Megginson
3 weeks ago

@lightweight @nhan Yes. monopolies were part of it — I was an expert advisor once to a government anti-competition investigation against Microsoft — but decades ago, the company was also brilliant at #productManagement, something many coders not only undervalue, don't even realise exists ("unknown unknown"). They just wonder why they fail when their code is so good. 🤔

Mariusz
4 weeks ago

The most practical way to measure quality is to have experts look at the thing. Ideally as many experts as possible. Ideally the experts are truly experts. If 100 experts can’t find any problems, the thing is probably perfect.

#Quality #ProductDesign #ProductManagement

https://www.anthonyhobday.com/blog/20230725.html?ref=heydesigner

Sampath Pāṇini ®
4 weeks ago

@katestarbird
From a #ProductManagement perspective, I’ve described sense-making as the key skill for the function to derive insights from the market, package into a feature, and then deliver a product.

Product managers in software and digital technology are information operations professionals.

If sense-making is the superpower, it’s interesting how these professionals simply couldn’t help themselves.

May likes products
1 month ago

@DAIR @dylan This sounds similar to #productmanagement conversations.

There are 2 major players in the front end analytics space: one collects everything (they legally can) by default and the other requires you to specify what you want to collect. Use case and usability aside, I feel that few organizations are equipped to have these conversations on intention.

"What should we collect and why?" is not an easy conversation, but if you have it, you're more likely to use the data.

Matt Hodges
1 month ago

Three sporting events, two very recent & one very old, have me thinking about the organizations I'm a part of and my role in them.

Read here: https://www.linkedin.com/pulse/football-chess-software-fennel-aurora/

Or as a 🧵 below 👇🏻

#Software #ProductManagement #Inclusion #ItsNotAPipelineProblem #EmbarrassmentDrivenProductManagement

In a call with a PM I mentor, I realised a big reason I'm so much less anxious now than a few years ago: being realistic with myself about priorities.

Set aside those low-priority things on the to-do list that haunt you as they spill over from week to week. There's no need to feel guilty for dropping things from your way-too-full plate because you've been focusing on what's important.

#productmanagement #product #productmanager #priorities #anxiety

Benji Mauer
1 month ago

Growth teams have destroyed so many products I loved. I think growth teams are an organizational anti-pattern. Growth should always be considered in a holistic user experience context. Do you agree? #UX #ProductManagement #ProductDesign

Mark
2 months ago

I’m back looking for work again, in 2 weeks.

It’s a shame as I was enjoying the work, and working with my team.

The realities of startups, if sales aren’t good enough to be attractive to investors or isn’t large enough to sustain the burn-rate, then cutting costs is needed.

I’m looking for anything in #Product land from #ProductManagement or Product Operations, Agile coach to being a Generalist Specialist Digital Product Technologist (my shorthand 😉 for cat herder).

#PleaseBoost #FediHire

Dave👾
2 months ago

Tell me you don't have faith in your core product without telling me you don't have faith in your core product. #Zoom #RemoteWork #ProductManagement

A screenshot of an article headlined: "Zoom tells employees to return to the office"
Mariusz
2 months ago

Before jumping in and hiring a development team, or asking IT to build it out, take a step back and make sure that you’ve thought it through, recognised your assumptions and proved that they are correct. Are customers really going to want this?

#ProductDesign #ProductManagement #UX #UXDesign

https://www.browserlondon.com/blog/2023/06/23/lean-product-design-a-playbook/?ref=refind

Sampath Pāṇini ®
2 months ago

@impactology
I have a personal knowledge mastery dream: Mr. Rogers meets VisualCapitalist meets Tableau meets Fortnite meets YouTube meets Reading Rainbow meets the StarTrek universal translator.

#PKM #productmanagement #ideas

Pavel A. Samsonov
2 months ago

Systems thinkers: remove the words "simply" and "just" from your vocabulary.

Anyone on the team can tell you about the problems they face. There's no value-add in throwing it back at them with "why don't you simply do things well, instead of poorly?"

If the change you're thinking of was easy to make, it would have already been made! Coming up with a 100% original idea no one's had before is very unlikely.

1/x

#ProductManagement #Agile #Scrum

Matt Edgar
2 months ago

What an immense list of design and design-adjacent books and links shared by @vickytnz #InteractionDesign #ServiceDesign #ProductManagement #UserCentredDesign #DesignLeadership
Books-and-links-note for end of July 2023
https://medium.com/@vickytnz/books-and-links-note-for-end-of-july-2023-f64e227edd31

Product People
2 months ago

Great news! @jock has opened up some more 1:1 product management coaching slots. Book your free intro call today!

Subsidised rates available for individuals paying their own way
25% of all coaching fees go to charity

https://calendar.app.google/Xm1Po7tettEMLdn7A

#ProductManagement #prodmgmt #Coaching

Product People
2 months ago

PRODUCTHEAD: Who’s in charge? You or the process?

This week’s #ProductManagement newsletter lovingly curated by Jock Busuttil features Jeff Gothelf, Selena Hadzibabic, John Cutler, Roman Pichler and John Shook

#prodmgmt #process #flexibility

https://imanageproducts.com/producthead-whos-in-charge-you-or-the-process/

So I realized that after the first instance I joined shut down I never did my #Introduction post here. So here it is:

#Father to a wonderful son
#Husband to a super intelligent and stunning g wife

Kid at heart.

#biologist #Scientist by formal education

Now doing #productmanagement in #clinicaltrials #technology for #patientengagement

Here to yell and scream and learn and find new amazing things.

#pennstater #golf #golfer #basketball #fitness and #diy #woodworking are my interests. 👋🏽

Pavel A. Samsonov
2 months ago

"We need designs for this feature" is understood as a business need, but why is "ok so we'll need to interview 15 users" often framed as a #uxDesign need?

Designers aren't asking to talk to users because they're lonely. They're asking to talk to users to get the data they need to design *the features the business wants.*

#UserResearch is a business need. When business argues against doing it, it argues against achieving its own objectives.

#productManagement

Lisa (she/her)
2 months ago

While we’re trying to answer the questions above, we need to negotiate what’s possible from all perspectives. Our main job, as product managers, is to gather all the information and make or help others make the best decisions to end up with a product that customers love and that works for the business.

That’s needs a lot of communication and critical thinking skills. Nobody said #ProductManagement is easy 😅

Lisa (she/her)
2 months ago

#ProductManagement is a constant negotiation. There are always constraints, you can never have everything, so you need to negotiate what’s possible and make trade-off decisions along the way. Is our idea technically feasible? If not, what is? Is the user experience simple enough, how much business complexity can show through? Are we solving for a desired business outcome even though we’re not exactly building what a stakeholder requested?

Ed Everett
2 months ago

We should normalise design/product artefacts that it takes more than one person or discipline to complete. Create collaboration inherently in the format - in the structures - of what we produce.

#uxDesign #ux #productManagement

Mariusz
2 months ago

Designing for ADHD makes your product better for everyone: If you can get users who struggle with focus to onboard and sustain interest in your product, just think what you can do for everyone else.

https://uxdesign.cc/building-for-adhd-will-make-your-product-better-for-everyone-795eb5bc9afa

#ADHD #ProductDesign #ProductManagement #UX #UXDesign

Mariusz
2 months ago

Prototyping is the catalyst for product and engineering to truly become one team, and move beyond project handoff. Eliminating handoff and iterating together is more efficient, enjoyable, and user focused… and much less risky.

https://nohandoff.org/no-handoff-between-product-and-engineering/

#ProductDesign #UX #UXDesign #ProductManagement

Areti Panou
2 months ago

I know that #ProductManagement is largely about learning to say "no", but oh the joy when you get to say "yes" to a meaningful, smart request!